Cognician is a leading-edge online digital coaching platform – one of the best in the world! We have our eyes on the top spot, and we’re looking for a Learning Project Manager who wants to help us get there by executing and delivering projects for one of our most important partner accounts.
You’ll have the opportunity to support the existing programmes we’ve already created with this client and help us build more of them. You’ll be working very closely with the established Account Executive who has oversight of the overall partner portfolio. While you focus on day-to-day project management to coordinate the various content, design and technology tasks, the Account Executive will be involved with initial client briefings, the design of the learning solutions, and growing the account.
Ultimately, you’ll be responsible for communicating with all stakeholders to meet deadlines, within scope, and according to the brief.
If you’re the right person for the job, these points will resonate with you:
- Firstly, and most importantly, you’re deeply passionate about the world of learning. It gives you goosebumps to see the light of understanding in a learner’s eyes – whether it’s an 8-year-old learning to read or a 28-year-old learning to lead. You believe that the world would be a better place if we were all lifelong learners, and you would leap out of bed every morning to work for a company that believes it too. At Cognician, we believe that anyone is capable of maximising their potential if they have the right tools, and it’s our mission to create those tools for our clients.
- Secondly, you’re not the kind of person who ticks off a task just for the sake of getting it done. You aim for excellence before you consider something complete. You build learning solutions iteratively, task by task, because you care deeply about their long-term success – not just a looming deadline. What makes you good at earning the wins for your team is a deep sense of curiosity and creativity. You are internally motivated to learn everything there is to know about the customers you serve, so that you can facilitate building programmes that help them to solve their problems. Above all, you’re a master at diagnosing the causes of problems and designing effective solutions for your clients and your team. This is how you complete a task, and it’s how you do it well.
- TThirdly, you have a ferocious commitment to client service. You will pull an all-nighter to meet a need if that’s going to get us to the next level. This partner is large, global and moves at speed. You need to be able to hang on for the ride.
- Finally, you’re not a lone wolf. You’re a collaborator. You believe in pulling your team members together to achieve a whole that is greater than the sum of its parts. And you don’t just do this internally. Your partners and your clients are part of your team as well, and you lead your collective efforts with confidence, energy and humility.
Now we urge you to re-read every line above. Every word. If every detail resonates with you, then we’d love to chat with you. Curious? Inspired? Then read on to discover what you would do in a typical week.
- Check in on the status of all your in-flight projects. Some might be in development, whereas others might be deployed to pilot groups or paying clients.
- Flag any notable issues with the Account Executive and propose ways to deal with them.
- You have several regular weekly calls with your key client contacts. You review all past actions, and you look at what is in in production and what is still to come. You constantly keep an eye out for possible bumps in the road to ensure that we’re mitigating against risks by contingency planning.
- You connect with key members of the team internally to check on progress and plan tasks in the tech sprint for the week.
- You finish off the day knowing how you are going to deliver excellence during the week ahead!
- You meet with the partner to discuss the latest updates to collateral for a programme we’re building for them.
- You prepare for a kick-off call for a new iteration of an existing programme that will require some modifications to the content, design and technology features. You prepare for the call by checking internal capacity and noting questions for the call. On the call, you make sure that you get all the details on the types of changes that are required, and the delivery timeline. Throughout the call you’re asking questions and you’re listening to make sure that you can brief the internal team accurately. You take note of the client’s throw-away comments, which represent opportunities to create value for the client and Cognician, and you remember to share them with the Account Executive later. As always, you record minutes and action items in Google Drive and Asana (an online project-management tool), and you email all stakeholders after the call to drive next steps.
- You sit down with the Account Executive to discuss a new demo we’re creating for one of the partner’s Sales teams in Asia. Together, you clarify the scope of the demo and key deliverables so that you can brief the internal team with detailed tasks and get the demo delivered on time.
- You meet with a subject matter expert on one of the in-flight projects, and chair a workshop with her and our internal team in order to harvest her conceptual approach to a programme we’re designing. You capture all action points, notes and timelines, and you share this with the team for follow-up.
- You pick up a support query through our online request form. You follow up on the query, since it could turn into a potential new client relationship.
- You finalise the details of the new programme iteration from Tuesday and forward all the relevant information to the Account Executive so that they can prepare a quote. You share this with the partner’s project team when ready
- You prepare an initial project timeline for the custom development job that would be required if the Sales team in Asia likes the demo.
- You brief the production team on the new iteration of the existing programme, which will begin at the end of the month and will continue over two months.
- You build a project plan for this new iteration in collaboration with the production team and the Account Executive. To do this, you use Asana and Google Sheets.
- You email the partner’s project team and share the project plan with them for comment.
- You also begin the onboarding process for one of our partner’s clients in Europe, who signed up last week. This includes setting them up on our platform, ensuring that the programme is correctly configured, and that all group members’ details and permissions are accurate. There is zero margin for error here.
- You work closely with the Account Executive to craft a communications strategy to share with one of the partner’s North American clients. You’ve collated the information that they’ve shared from their learning and development planning meetings. Together, the two of you identify where you can help the client to increase overall programme usage. You write copy for emails and text messages, you propose when these will be sent, and brainstorm the many ways the client could communicate with their people to drive engagement in the programme.
- Throughout the day, you’re communicating with the Cognician team in Cape Town, Johannesburg, Hermanus, San Francisco, San Diego, London and wherever they may currently find themselves. To do this, you use Flowdock, our internal instant messaging tool.
- You start planning the final user-testing phase on a bespoke programme that is nearing completion. You work with the production team to identify priority areas for testing, and you source internal and external testers.
- The partner’s client team who wants to do a two-month iteration of the existing programme has requested a few changes to the project plan. You adjust timelines and tasks accordingly in collaboration with the Account Executive and the production team, and you get back to the project team, who signs off later in the day.
- You assign tasks to the production team for the two-month project using Asana.
- You work through some of the programmes yourself! You reflect on your actions and thoughts over the last while, and discover where you have some space to improve and where you are thriving. You feel inspired, and you borrow a book from our extensive library to learn more.
Some other things you might have done this week …
- Participated in training workshops for our clients
- Joined a significant evening call with one of our partner’s project teams in Canada
- Wrote a blog post on problem solving and project management for our company blog or website
- Invited a guest speaker to attend our monthly mind meld
- Set up three more user groups on an existing programme – and several thousand users – on our platform with perfect accuracy
- Created new presentation slides for showcasing the features we’re creating in the new iteration that we’ve just signed off
- Worked closely with other account and project managers throughout the week to negotiate and resolve prioritisation challenges
- Writing project briefs and plans for clients
- Briefing the production team on the creation of partner products and customised learning programmes
- Collaborating with the Account Executive to manage the production of new content for our partner and their clients, with effective daily and monthly management and planning of work, ensuring that deadlines and quality standards are met, to scope, and within budget
- Ensuring a seamless working environment by providing effective cross-functional communication
- Ensuring that all client knowledge built up during the course of work is effectively managed, stored and maintained for current and future use
- Ensuring that all reporting responsibilities are met and that the Account Executive, Exco and stakeholders are kept updated on project progress and developments
- Continually investing in gathering industry knowledge
- Continually improving personal, technical and soft skills
- Continually sharing knowledge
Cognician is an online learning platform that makes behaviour change sustainable at scale through reflective learning.
Our digital coaching platform and learning methodology help companies to change the mindsets, attitudes and behaviours of their people, on a scale that is not possible with instructor-led training or coaching.
We partner with consulting firms to build change support programmes for their clients. And we build customised learning and change programmes for large organisations.
- Bachelor’s degree or similar
- Minimum 3 years total project management or related experience
- A background in project management, learning, technology, HR or corporate learning
- Excellent writing and influencing skills
- Pitch-perfect email etiquette
- Einsteinian problem-solving skills
- Jobsian presentation skills
- Excellent command of MS Office or Google Docs
- General ease working with multiple software platforms
And if you’re like the rest of our team, you probably have some arcane skill or accomplishment that makes for good banter.
- Perseverance personified
You cope well with – or better yet, thrive on – ambiguity!
If you are indeed all of these things, then we can’t wait to hear from you.